

TruFusion Sentiment
August 2024
Poor
Equipment
"Alex is one my favorite instructors. Her classes are always fun and she’s very helpful. It’s unfortunate that the bikes at the Summerlin location are always either breaking or are difficult to adjust. Alex helped me today and I appreciated it very much."

Summerlin
Poor
Conditions
"Paula was an outstanding teacher. The issue is the amount of people jammed into hot cardio classes throwing their sweat on other people. The men aren’t even wearing shirts so their sweat is traveling all over the people around them. This is very unsanitary and uncomfortable. Please reduce the amount of people allotted for classes and require shirts for males in hot cardio environments"

Summerlin
Poor
Music
Feedback on instructor Allie Rae. "This is one of the weakest spin classes offered. Musicality is off, all songs have similar, unenthusiastic pace, instruction isn't strong, and there is no energy. Attendance is low, and the 6am spin time could use a revamp and inspiration. Not up to Tru par."

Eastern
Poor
Facilities and Class Control Issues
"Olivia was great! I would like to mention that there was a couple in the very front of the class where the girl was constantly laughing very loud throughout the class and she was recording her boyfriend on her phone, using Snapchat and being obnoxious. This was very distracting and made me feel uncomfortable with the camera being pointed at me as well. With all this being said, I just want the no phone zone rule to be enforced in classes. Thank you so much."

Walnnut Creek
Poor
Critical Instructor Issue
Instructor Angelica Rubio received critical feedback: "Absolutely not. Avoid. It’s so bad I laughed the entire time. The woman teaching the class kept screaming lock it lock it! You’re not doing shit. It’s not beginner friendly. To top it off the instructor kept saying that the machine sucked. I think it was her first time. At the end of the class she only said “they need to do a better job separating the classes by skill level” I paid $40 to get verbally abused when I get it for free at work. This is so crazy 🤣"
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Houston
Poor
Consistency and Mold
"As a day one trufusion member of almost 11 years ago…the consistency of instructor has changed quite a bit. I know cycle was introduced later but as a former athlete and instructor, it’s simply just inconsistent to the brand identity, which just loses authenticity and brand belonging.

Blue Diamond